FAQs

 SHIPPING INFO-
Research Chem Depot ships Monday through Friday. All orders placed after 3pm US Central Time will be shipped the next business day.

Some Holidays may be excluded and shipped the next business day.

US deliveries will be delivered within 4 business days unless specified by Research Chem Depot, or on non USPS ship days (USPS Holidays). All orders will receive a tracking number with USPS and can be tracked via usps.com Every order will receive an email receipt, and shipping tracking follow up. If you do not receive either of these within 24 hours please notify us HERE so we can examine your purchase history.

Please make sure your address is correct when placing your order. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. We cannot issue a refund or in any case cancel the order. We are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.

All US orders ship FREE

Orders over $150 will require signature. If you do not want signature required on your package Please leave us a note se we can take it off, but we will not be held responsible for a package getting lost/stolen.

DO YOU SHIP INTERNATIONALLY?
Yes. International Shipping Fees are 15.95 per order Shipping takes approx. 7 to 19 business days however shipping times may vary due to holidays etc.

DO YOU OFFER REFUNDS?
Yes. As long as the package has not yet been shipped we will absolutely refund your purchase.

DO YOU OFFER RETURNS?
Yes. We offer a 90 day return money back policy as long as the package is returned in new condition UNOPENED. We do charge a 15% restocking fee and customer will pay for return shipping. In some cases you will only be credited store credit.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Products will last up to three years or more. Make sure you are storing your products out of direct sunlight in a cool dry place.

 

 

ANY OTHER QUESTIONS OR CONCERNS PLEASE CONTACT US HERE Support@researchchemdepot.com  


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