FAQs
SHIPPING INFO-
9/29/20 - ATTENTION: WE CANNOT AND WILL NOT GUARANTEE SHIPPING TIMES DUE TO THE CURRENT STATE OF THE WORLD. ALL ORDERS WILL BE SHIPPED IN 24 HOURS UNLESS OTHERWISE SPECIFIED TO THE CUSTOMER. WE WILL STILL SEND TRACKING INFORMATION WITH EACH ORDER.
Research Chem Depot ships Monday through Friday. All orders placed after 3pm US Central Time will be shipped the next business day.
Some Holidays may be excluded and shipped the next business day.
US deliveries will be delivered within 4 business days unless specified by Research Chem Depot, or on non USPS ship days (USPS Holidays). All orders will receive a tracking number with USPS and can be tracked via usps.com Every order will receive an email receipt, and shipping tracking follow up. If you do not receive either of these within 24 hours please notify us HERE so we can examine your purchase history.
Please make sure your address is correct when placing your order. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery. We cannot issue a refund or in any case cancel the order. We are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.
All US orders ship FREE
Orders over $150 will require signature. If you do not want signature required on your package Please leave us a note se we can take it off, but we will not be held responsible for a package getting lost/stolen.
DO YOU SHIP INTERNATIONALLY?
Yes. International Shipping Fees are 15.95 per order Shipping takes approx. 7 to 19 business days however shipping times may vary due to holidays etc.
Due to customs, customers from the following locations will be buying at your own risk. We will not be responsible for your package not arriving or being seized.
We will not refund or reship to the following areas. Australia, Canada, Brazil, New Zealand, Singapore, Italy, Netherlands, Finland, Norway, Sweden, France, Germany, Hungary, Austria, Slovakia, Czech Republic, Switzerland, Russian Federation, Belarus, and Ukraine.
DO YOU OFFER REFUNDS?
Yes. As long as the package has not yet been shipped we will absolutely refund your purchase.
DO YOU OFFER RETURNS?
Yes. We offer a 90 day return money back policy as long as the package is returned in new condition UNOPENED. We do charge a 15% restocking fee and customer will pay for return shipping. In some cases you will only be credited store credit.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
Products will last up to three years or more. Make sure you are storing your products out of direct sunlight in a cool dry place.
HOW DO I TAKE MY COMPOUND?
In the United States Research Chemicals ARE NOT APPROVED FOR HUMAN CONSUMPTION. Our Chemicals are for Research purposes only. Please understand the rules of your country. At no time will we give advice on human consumption.
DO YOU TEST YOUR PRODUCTS WITH THIRD PARTY TESTING?
Yes. Each batch is privately, independently tested, and we will not retest the compound until that batch is completely out. Please see our lab test reports here. www.researchchemdepot.com/lab-results/
HOW MUCH DO I DOSE MY TEST SUBJECT?
Buyers need to have an understanding of what and how to use the compound you purchase. We will not give advice on dosing or use of the product. Please do your research BEFORE you buy, and be confident on the information you have obtained.
HOW DO I USE THE POWDER COMPOUND?
Powder is best taken orally then washed down with water or another beverage. It is not recommended to mix the powder with a drink, or mix with oil due to reduced potency. It is also possible to destroy the compound completely in the process of mixing and making oil out of the compound.
HOW DO YOU WEIGH YOUR POWDER?
We use very accurate lab scales, not home food scales. We weigh each and every compound by weight not volume. We weigh each gram separately before we bag and seal the powder. Some bags may appear to be fuller than other compounds. They are however the appropriate weight and each gram is weighed twice.
DOES YOUR POWDER COME WITH A MEASURING SPOON?
Yes. We supply a 2 sided scoop with each purchase. One side is 15mg the other is 30mg. We advise rounded scoops for best measurements.
ANY OTHER QUESTIONS OR CONCERNS PLEASE CONTACT US HERE Support@researchchemdepot.com
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